I am looking for help with or clarification about some aspect of the AT Library, who should I contact?

Please contact Alexis Missel at the Central SWAAAC office at Assistive Technology Partners.

Who has access to the loan library?

Equipment in the loan library is available for infants, toddlers, and children in the public school system. Anyone (i.e., SWAAAC members, teachers, parents…) can view the online catalog from the SWAAAC website. However, equipment must be requested and ordered by a SWAAAC Team Coordinator or designated Early Intervention Consultant.

Where can I find the online catalog?

The loan library can be accessed from the SWAAAC website and Tech for Tykes website (www.swaaac.com or www.techfortykes.org). It can also be accessed directly: swaaac.goalexandria.com

Why is the loan library access limited to SWAAAC Team Coordinators and Early Intervention Coordiantors?

The loan library is funded primarily by the Colorado Department of Education to provide equipment for children in Colorado public schools. Early Intervention also contributes to the purchasing of equipment for children birth to three.

In addition, limiting access to SWAAAC Team Coordinators and Early Intervention AT Consultants is critical to the management of the loan library in designation of accountability for loaned materials.

I forgot my login information, where can I find my username and password?

Contact Alexis Missel at the Central SWAAAC Office.

Where can I learn about how to use the Alexandria Loan Library Catalog?

You can learn how to use the Alexandria Loan Library Catalog and its basic features by following this self-paced, brief traning.

How do I log in?

Start by clicking the search icon; this will open a new tab. In the top, left hand corner, there will be a "Log In" button.

Once I'm logged in, how do I find the equipment I am looking for?

To search for items, you can enter your search into the search field or click explore to browse items by category. Browsing by category is a good way to start. This search field produces broad results. Although it may not be efficient for finding specific AT, we recommend spending time browsing the online catalog before you are ready to borrow equipment. This is a great way to become familiar with the Alexandria system as well as the types of AT included in the Loan Library.

How do I know if my school has a courier site? And, where can I find our code?

When you place a request through Alexandria, you’ll be asked to select your courier location. A list of all Colado Library Courier Service sites can be found at http://www.clicweb.org/ Click on “Courier Management System” under Library Courier. Type in a school district, town, etc... and click the Lookup button.

PLEASE NOTE: The Colorado Library Consortium courier service is not affiliated with SWAAAC. SWAAAC is merely a patron of the courier service, so in no way manages or administrates it. While the Central SWAAAC Office pays an annual fee so that the SWAAAC AT Library may be a pick-up/drop-off point, we do not have control over any of the other courier patrons (i.e. your local public or school library). Your local public library or school library may allow you to send and receive items through their courier stop, on their courier service bill, as a favor to your AT team. Alternatively, you may look into becoming a coruier patron and pay an annual fee to establish your office as a drop-off/pick-up point.

Contact the Colorado Library Consortium directly if you have questions about the courier service, or if you would like to add a site. Sharon Walker should be able to help you and can be reached at 303-422-1150, 888-206-2695 or courier@clicweb.org.

Where can I access a courier slip if I need to return a device? And, what is the difference between the blue courier slip and the multi-page, carbon copy forms?

When we send equipment, we typically include a half-sheet with instructions for using the courier service as well as an extra courier slip for returning devices. If you need another courier slip, you can access one from the Colorado Library Consortium’s website:
  1. Go to http://www.clicweb.org/
  2. Click on Courier Management System under Library Courier
  3. In the purple box at the bottom of the page, click on Print Routing Slips under SERVICE ISSUES & ROUTING SLIPS
  4. You will be asked to enter your courier code
  5. You will need blue paper to print the slips
  6. Our code is C209. SWAAAC/ATP Attn: Alexis Missel

We prefer that you use the multi-sheet carbon copy form so that we can track the delivery. However, the courier service is very familiar with the blue slips and they will work as well.

How can I renew a device?

The loan library policy allows a one time, two week extension on any device that is not waitlisted. Contact Alexis Missel at the Central SWAAAC Office with your request to extend a loan.

If you would like to recheck-out an item for the full loan period for another student, email your Central SWAAAC Office. They will verify there is no waitlist, and have you submit a new Item Request Survey on the Alexandria AT Library (please indicate 'renewal' in the notes).

What should I do if we received a device that does not work?

Call us right away. We might be able to trouble-shoot the problem and/or obtain technical support to resolve the issue quickly. If we can’t resolve the problem from a distance, return the device with the equipment survey or a note describing the problem. Please specify if you would still like to receive the device once it is repaired.

We do our best to ensure that all devices are in working order when sent, so we apologize if you receive a device in disrepair, and we appreciate you informing us of any damages/missing parts/etc. that you may identify. Your first-hand accounts help us maintain AT Library inventory.

How do I know when the equipment is due?

We try to note the due date on the courier slip that is taped to the top of the box. You should also receive a circulation email, which notes the due date. Additionally, you may login to Alexandria, the online AT Library, at any time to check your 'Patron Status'. This report indicates the items you have checked out and their due dates. You may also email Alexis at the Central SWAAAC Office for a list of checked out items, with due dates.

I requested a device four weeks ago and haven't received it. Has it been sent yet?

Most likely, the equipment is currently checked out to someone else and is unavailable. If equipment is available, it will be sent a day or two after receiving your request and you will receive a circulation email when your request is processed.

If you do not receive the equipment within one week of receiving the ciruculation "Item Sent" email, please contact SWAAAC so that we may contact the courier and/or submit a 'Lost Item Report' through the courier website.

If the equipment is not available, it will be sent as soon as we receive it from the previous borrower. Although you can view item availability prior to placing a request for it on the online AT Library, this can make it difficult to plan for specific needs—if you need equipment for a certain date please complete a 'Reservation' on Alexandria two months in advance of the date the item is needed, or please contact Alexis Missel at the Central SWAAAC Office.

Alternatively, if you want to trial AT with a student, but don't have a specific device that you need, you may complete an 'Assisted Search' (brief survey documenting student needs and abilities) to receive a list of immediately avaialbe items recommended specifically for your student based on clinical feature matching.

Why should I read the loan library waitlist emails that I receive?

The waitlist emails provide a lot of information that may help in the following ways:
  • Remind you to return equipment on time
  • Help you calculate when a device will become available
  • Let you know which items are not currently in high demand